Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Online Casino Sites — to flag an error, ask how a bonus term actually works, or tell us that a payout page we describe no longer matches what a casino is doing. We publish research-based reviews for US readers, and reader messages are one of the ways we catch things that have changed since our last check.
Contact us at [email protected]. We aim to reply within two business days. We read everything, and a person answers — not an autoresponder.
Before You Write: What We Can and Cannot Do
Being clear about this saves everyone time. Online Casino Sites is an independent comparison and review publisher. We do not operate casinos, hold player funds, process deposits or approve withdrawals.
- We can explain how a wagering requirement, maximum bonus bet, expiry date or cashout cap works in plain terms, and point you to the right section of a casino's own terms.
- We can correct or update our pages when the facts have moved.
- We can point you to regulators, dispute channels and player-support organizations.
- We cannot release a pending withdrawal, unlock an account, reverse a KYC decision or overturn a voided bonus. Only the operator and, where one exists, its state regulator can do that.
- We cannot give legal, tax or financial advice, and we never present gambling as a way to make money.
What Readers Most Often Contact Us About
Bonus terms that do not read the way they are advertised
This is the single most common message we get. A headline number and the condition attached to it are different things, and the condition is what decides whether the offer is worth taking. If you want a second opinion on an offer's small print, send us the operator name and the exact wording you were shown.
The offers listed on this site are shown with their headline terms; the material conditions sit with them:
| Casino | Advertised offer | Editorial rating | What to check before accepting |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Large percentage offers usually carry the heaviest playthrough. Confirm the wagering multiple, the maximum bet allowed while a bonus is live, and any cap on what you can withdraw from bonus funds. |
| Magician Bet | 101% no wagering | 9.9 | "No wagering" refers to playthrough only. Minimum deposit, game eligibility and a maximum bonus amount can still apply. |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | 9.8 | Free spins are tied to one named game. Check spin value, the expiry window and whether spin winnings convert to bonus credit first. |
| Uptown Aces | 600% for new players | 9.5 | New-player only. Verify the deposit range the percentage applies across and which games count toward clearing it. |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 | A social/sweepstakes-style reward rather than cash. Understand how coins convert and what redemption requires. |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 | Denominated in SC, not dollars. Check the redemption threshold and eligible states. |
| BetUS | 200% up to $4,000 for new players | 9.2 | Operator runs casino and sportsbook products; confirm whether the bonus is casino-eligible and how rollover is counted. |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 | This is a purchase, not a free offer. You pay $20. Check what the SC portion can be redeemed for. |
| Slots and Casino | 500% up to $2,500 across three deposits | 8.9 | Split across multiple deposits, so the full figure requires three funding events. Check whether each tranche has its own playthrough and expiry. |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 | Crypto-denominated. Value moves with the exchange rate, and crypto funding may sit outside state-regulated frameworks. |
Ratings on this table are our own editorial scores, not customer review averages. We may earn commission when a reader opens an account through a link on this site. That does not buy a position on our lists, and it does not soften what we write about an operator's terms.
Deposits, payouts and money that has not arrived
Tell us what happened and we will tell you what the normal process looks like and where the complaint should go. Broadly, US players fund accounts with debit cards, ACH bank transfer, online banking, prepaid play+ cards, cash at a casino cage where an operator has a land-based partner, and in some cases PayPal — availability varies by operator and by state, and credit card deposits are refused by many banks for gambling. Offshore and crypto-facing sites often work through bitcoin and similar rails instead.
On the payout side, three numbers matter more than the advertised speed: the minimum withdrawal amount, the withdrawal limit per day, week or month, and the fee, if any. A published "24 hours" usually starts after the operator approves the request, not when you press the button. Identity verification — government ID, proof of address, sometimes proof that the funding method belongs to you — is standard, and source-of-funds checks can be triggered by larger sums. Completing verification early is the single most effective way to avoid a delayed first cashout. If you are stuck, message us with dates and amounts; we will explain the usual escalation route.
Corrections to what we publish
If a bonus percentage, a wagering multiple, a payment method or a state availability note on our pages is wrong or out of date, send the page and the detail. Our facts on this page were last checked Sep 25, 2026. We date material findings because casino terms change without notice, and we would rather correct a page than defend it.
Questions about games and how returns work
We cover slots, progressive jackpots, live dealer tables, blackjack, roulette and baccarat, plus the software providers behind them. Readers often write in about return to player and volatility, so in short: RTP is a long-run theoretical average built into a game, volatility describes how uneven the ride is around that average, and random number generators decide each outcome independently. Neither RTP nor a past session tells you what the next spin or hand will do. Blackjack and baccarat typically carry a lower house edge than slots, but bonus terms often exclude or discount them, which is exactly why the two topics keep arriving in the same email.
Sportsbook, poker and the other products these brands run
Several operators on our lists sell more than casino games. BetUS, for example, is known for sports betting alongside its casino floor, and brands like Card Crush, Zumba Cards and Amazon Jackpots run coin- or sweepstakes-style play rather than straightforward cash wagering. The distinction matters for your question: sportsbook rollover is counted differently from casino playthrough, and sweepstakes redemptions follow their own rules rather than a normal withdrawal flow. Say which product you were using and we can answer precisely.
Responsible gambling and self-exclusion
If gambling has stopped being entertainment, say so in your message and we will point you to the right resources rather than to an offer. Every licensed operator must provide deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion; several states also run their own self-exclusion registers that cover all licensed operators in that state at once. Blocking software on your phone and computer adds a layer that an account setting cannot. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7 across much of the US. We do not need your details to give you that information.
Partnership, Press and Legal Contacts
- Commercial and affiliate enquiries — introduce the brand, the states it is licensed or available in, and the terms of the offer you want represented. Placement on our lists is editorial; we will say no to offers whose terms we cannot describe honestly.
- Operator right of reply — if you represent a casino we cover and believe a page is inaccurate, send the specific claim and the supporting document. We prioritize these.
- Press and research — tell us your deadline in the subject line.
- Privacy and data requests — write to the same address with "privacy" in the subject.
Who Can Use This Site and What Applies Where You Live
This site is written for adults aged 21 and over in the United States. Online casino gambling is regulated state by state, not by a single national licence. A handful of states license real-money online casinos and issue permits to named operators; many more allow only online sports betting, tribal gaming or no online play at all. Federal law sits above that and deals mainly with interstate wire transmission and payment processing rather than issuing licences to players or operators.
One distinction is worth repeating, because it decides what protection you actually have: a site accepting deposits from US customers is not the same as a site authorized to serve them. State-licensed operators are accountable to a state regulator, must hold player funds appropriately, and give you a formal complaints route when a dispute goes nowhere. Sites operating from outside the US may accept you without any of that. Sweepstakes and social casino models work differently again, and their availability varies by state too. We can tell you which category an operator falls into; we cannot tell you that any casino is completely safe, and we will not guarantee a withdrawal or an outcome.
Readers comparing options outside the US framework sometimes ask about overseas alternatives — our guide to casinos operating outside GamStop in the UK covers a different market and a different set of rules, and nothing in it applies to US state licensing.
Getting a Faster, More Useful Answer
- Name the operator and the state you are playing from — availability and terms differ by both.
- Paste the exact terms text rather than paraphrasing it.
- Include dates and amounts for anything involving a deposit or payout.
- Say what step you have already taken with the operator's own support, and what they told you.
- Remove account numbers, card details and passwords. We never need them, and we will never ask.
Write to [email protected] whenever something on lbonney.com looks wrong, or when a bonus term is not making sense. Corrections improve the site for everyone who reads it next.